Highlights of Qualifications

Able to understand and effectively present challenging information to a diverse group of people.
Excellent customer service and written and oral communication skills.
Strong reasoning and problem solving skills due to background in Philosophy.
Superior organizational skills and attentiveness to detail.
Highly proficient with computers and familiar with FileMaker 4, Access 97, Microsoft Word, Excel, FrontPage, basic HTML, Windows 95, 98, ME, 2000 and Mac OS 7 and above.
Fluent in German.

Education

College

University of Connecticut, Dual Major: Philosophy and German. B.A., Magna cum Laude 2000
University of Southern Maine, Major: Chemistry. Expected Graduation: 2005

Educational Awards

University of Connecticut Honor's Scholar, Golden Key National Honor Society, Dean's List, New England Scholar’s Award (twice).

Experience

High School Resource Room Teacher, 2002-2003 - Morse High School, Bath, ME

Full time resource room teaching position. Taught three courses. 1, Study Strategies: a guided study time with instruction on methods to study for tests and finish homework and projects. 2, Resource Math: a general math curriculum with individualized instruction. 3, General Ninth Grade Science: introductory physical science course with an emphasis on earth science, astronomy and physics. Led PET meetings, wrote minutes and IEPs for a case-load of over twenty students.

Landscaper, 2002 - Landcrafters, Woolwich, ME

Performed general landscaping tasks: grading soil, planting, mulching, weeding, etc. Kept jobs on schedule and received recognition of contribution to company after two months.

Volunteer Teacher’s Assistant, 2002 - Morse High School, Bath, ME

Worked closely with instructors in the science department to assist students.

Technical Support/Customer Service Representative, 2000 to 2002 - Microdyne, Augusta, ME

Developed and used active listening and negotiating skills to identify problems and provide quick and efficient resolutions. Served as internal support team member, answering questions from other reps and offering diplomatic solutions to frustrated customer’s with difficult problems. Promoted to Escalation Dept where issues that first line technicians couldn’t resolve were handled. Served as Primary Technician, supervising the efforts of the Escalations Dept in the evening. Met and exceeded performance goals.

Interim Program Assistant, 2000 (temp position) - International TA Program, UConn, Storrs, CT

Prepared correspondence, managed and organized records. Ordered supplies and made travel arrangements. Prepared conference materials for major annual orientation. Managed a student staff of 3 to 8 people. Designed and managed department web site (http://www.itap.uconn.edu/) and administered a Windows NT server. Proctored standardized tests and ensured accurate results. Made major improvements to office organization and database of student records, completely redesigning the Access 97 database making it more efficient and user friendly.

Technology Department Sales and Support Associate, 1999 to 2000 - UConn Co-op, Storrs, CT

Developed and improved basic customer service skills. Sold computers, peripherals and software based on customer requirements in an academic environment. Designed and maintained FileMaker databases to improve work flow, efficiency and sales. Supervised small staff of part time workers. Performed basic computer repair of hardware and software problems and installed expansion cards and modules.

Volunteer Webmaster - St. Mark’s Chapel, Storrs, CT

Maintained and added to church website. http://users.neca.com/stmarks

Shuttle Bus Driver, 1995 - 1997; 1998 - 1999 - UConn Transportation Dept., Storrs, CT

Reliably provided transportation service to a university community and kept to a strict schedule. Operated thirty-five foot buses and kept in communication with passengers and central dispatch to account for changing conditions.

References

Available upon request